When this is the right call.
- Shopify D2C brands ₹2–25 Cr revenue (fashion, beauty, supplements, home) with >5% cart abandonment.
- Catalogue-led brands (100+ SKUs) where customers ask 'in stock?', 'will it fit?', 'when will it ship?'.
- Subscription D2C (pause / resume / swap flows) drowning the support team.
- Brands running ₹5L+/mo on Meta where chat is the natural conversion endpoint.
When you're better off elsewhere.
- Pre-revenue brands with no catalogue or order data to ground the agent in.
- Categories restricted by Meta WhatsApp policy (regulated healthcare claims, certain supplements, financial advice).
- Brands unwilling to invest in opt-in infrastructure - WhatsApp punishes spam fast.
A working system in weeks - not a slide deck in months.
- 01
Discover · Week 1
Audit current WhatsApp flow, customer questions, abandonment data.
- 02
Design · Week 2
Build conversation flows per intent, ingest catalogue, train Hinglish NLU.
- 03
Deploy · Week 3
Soft launch on 10% traffic, measure recovery rate, expand to 100%.
- 04
Operate · Ongoing
Weekly flow optimisation, seasonal campaign builds, catalogue refresh.
Every line. On the box.
Productised means published. No hidden scope, no surprise invoices, no scope creep dressed as a change order.
- WhatsApp Business Cloud API setup
- BSP integration (AiSensy / Interakt / Wati)
- Catalogue ingestion from Shopify / WooCommerce
- Multilingual NLU (EN / HI / Hinglish + 1 regional)
- Cart abandonment recovery sequences
- Order status, tracking, and returns handling
- Razorpay / Stripe payment links in chat
- Post-purchase NPS + review request
- Win-back campaigns (60-day dormant)
- Human handoff for escalations
- DPDP Act 2023 + opt-out compliance
- Monthly performance review
Three tiers. Transparent.
Ideal: Brands testing conversational commerce
- ≤1K MAU
- Discovery + cart
- 1 language
- Basic recovery
Ideal: Most D2C brands with active paid spend
- ≤10K MAU
- Full funnel
- 2 languages
- Win-back
- Razorpay in-chat
Ideal: Multi-brand groups and large catalogues
- ≤100K MAU
- Multi-brand
- 4+ languages
- Custom integrations
- Dedicated CSM
WhatsApp Commerce Agent recovers carts our email flow never could, and the server-side GTM build means Meta finally sees the conversions. ROAS is up, attribution is honest, and support tickets dropped 40%.
Common questions.
Often paired with this.
AI Support Agent (Tier 1)
Tier-1 support agent grounded in your help docs, with clean human handoff and ticket creation in your existing helpdesk.
AI Content Ops Agent
An agent cluster that runs your content factory - from briefs to publishing to performance reports - with senior editorial oversight.
Ready to scope WhatsApp Commerce Agent?
Book a 20-minute call. Bring one bottleneck. We'll diagnose live. Starts at from $699/mo.