14 days
Median deploy
55–75%
Tier-1 deflection
$599/mo
Starts at
Web · WA · Email
Channels
5 included
Languages
Ideal for
When this is the right call.
- B2B SaaS (20–500 staff) with growing tier-1 ticket volume eating CS bandwidth.
- Marketplaces and D2C brands answering order / return / refund questions across web + chat + email.
- Fintech and insurance teams needing strict accuracy with full audit logs.
- Companies on Intercom / Zendesk / Freshdesk who want better grounding than out-of-the-box AI.
Not a fit
When you're better off elsewhere.
- Companies with no documentation, no help centre, and no willingness to author one in month 1.
- Support orgs needing every interaction human-touched (regulated medical advice, legal counsel).
- Brands expecting 100% deflection - that's fantasy; we target 55–75% on tier-1 only.
How it works
A working system in weeks - not a slide deck in months.
- 01
Discover · Days 1–4
Audit ticket data, identify top 30 intents, content-gap analysis.
- 02
Design · Days 5–10
Ingest content, build retrieval pipeline, configure handoff rules.
- 03
Deploy · Days 11–14
Shadow mode on real tickets, measure deflection, then go live.
- 04
Operate · Ongoing
Weekly content updates, monthly accuracy review, quarterly model refresh.
Scope included
Every line. On the box.
Productised means published. No hidden scope, no surprise invoices, no scope creep dressed as a change order.
- RAG ingestion of help docs, KB, and PDFs
- Web widget + WhatsApp + email channels
- Tone-of-voice tuning to your brand
- Confidence-scored answers with source citation
- Clean handoff to Intercom / Zendesk / Freshdesk
- Auto-ticket creation with full conversation context
- Multilingual support (5 languages included)
- Weekly content-gap report
- Hallucination guardrails and refusal logic
- Analytics dashboard (deflection rate, CSAT, FRT)
- PII redaction and compliance logging
- Monthly knowledge-base co-authoring
Pricing
Three tiers. Transparent.
Starter
$599/mo
Ideal: Single-channel pilots
- 1 channel
- 1K conversations/mo
- Help-doc ingestion
- Email handoff
SLA
First response in 1 business day · 99% uptime
GrowthMost popular
$1,499/mo
Ideal: Most production support deployments
- 3 channels
- 5K conversations/mo
- Helpdesk integration
- Multilingual
- Analytics
SLA
Same business-day response · 99.5% uptime
Scale
Custom
Ideal: Enterprise support orgs with multi-product lines
- All channels
- Unlimited conversations
- Custom RAG
- Dedicated CSM
- SLAs
SLA
Custom SLA · 99.9% uptime · SOC 2 ready
Tech we deploy
OpenAIHubSpotSalesforceWhatsApp Business APITwilioBigQuery
Client
WhatsApp Commerce Agent recovers carts our email flow never could, and the server-side GTM build means Meta finally sees the conversions. ROAS is up, attribution is honest, and support tickets dropped 40%.
Aisha Kapoor
Founder, Lumen Skincare
FAQ
Common questions.
Related services
Often paired with this.
Ready to talk?
Ready to scope AI Support Agent (Tier 1)?
Book a 20-minute call. Bring one bottleneck. We'll diagnose live. Starts at from $599/mo.